Shipping Policy

Thank you for shopping at Branchterior — where craftsmanship meets timeless design. Below is everything you need to know about our shipping process.

---

📦 Processing Time

• All orders are processed within 2 to 3 business days.

• Orders placed over weekends or holidays will be processed the next working day.

• Handmade or made-to-order items may require extra preparation time, and we’ll notify you accordingly.

---

🚚 Shipping & Delivery Time

• Standard Shipping (USA): 5–10 business days

• Express Shipping (Optional): 2–4 business days

• International Shipping: 10–20 business days depending on location and customs clearance

---

🌍 Shipping Locations

We currently ship to:

• United States

• Canada

• United Kingdom

• Australia

• Selected EU countries

If your country isn’t listed, please email us to check availability.

---

💰 Shipping Charges

• Shipping costs are calculated at checkout based on your location and order weight.

• Free standard shipping is available on all U.S. orders over $200.

---

🔎 Order Tracking

Once your order is shipped, you’ll receive an email with a tracking number. You can use this to track your delivery through the courier’s website.

---

🧾 Customs & Import Taxes

International buyers are responsible for any customs duties or import taxes that may apply in their country. These fees are not included in our prices or shipping charges.

---

🚫 Lost or Damaged Packages

• We are not responsible for lost or stolen packages marked as “delivered.”

• If your package arrives damaged, please contact us within 48 hours with photo evidence, and we’ll work to resolve the issue.

---

📩 Questions or Concerns?

Feel free to contact our support team anytime.

📧 Email: support@branchterior.com
📞 Phone: [Insert if available]
🕒 Support Hours: Monday – Friday, 9 AM – 6 PM (EST)